Privacy Policy

1. Introduction

quoromy ("we," "us," or "our") is committed to protecting the privacy and personal data of everyone who interacts with our services. This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your personal data.

This policy applies to information collected through our website (https://quoromy.info), our contact forms, email correspondence, and in-person consultations at our office at 87 Pasteur, Bến Nghé, Quận 1, Hồ Chí Minh 70000, Vietnam.

If you have questions about this policy, you may contact us at [email protected].

2. Information We Collect

We may collect the following categories of personal data:

Information you provide directly: When you fill out a contact form, send us an email, or engage our services, you may provide your name, email address, phone number, mailing address, and details about your legal matter.

Information collected automatically: When you visit our website, our servers may log your IP address, browser type, referring page, pages visited, and the date and time of your visit. We use cookies and similar technologies as described in our Cookie Policy.

Information from third parties: In the course of providing legal services, we may receive personal information from government agencies, notarial offices, or other parties involved in your matter, with your knowledge and consent.

3. Legal Basis for Processing

We process personal data on the following legal bases:

Consent: When you submit a contact form or subscribe to communications, you consent to the processing of your data for the stated purpose.

Contractual necessity: When we enter into a service agreement with you, processing your data is necessary to perform the contract.

Legitimate interest: We may process data for the purpose of improving our services, securing our systems, and communicating relevant legal updates, where this does not override your fundamental rights.

Legal obligation: We may process data when required by Vietnamese law, including record-keeping obligations for legal practitioners.

4. How We Use Your Information

We use the personal information we collect for the following purposes: to respond to your inquiries and provide the legal services you have requested; to communicate with you about your matter, including progress updates and scheduling; to comply with our professional and legal obligations as a legal practice in Vietnam; to improve our website and the quality of our services; and to send you relevant legal updates or information, but only where you have consented to receive such communications.

We do not sell or rent your personal information to third parties. We do not use your data for automated decision-making or profiling.

5. Sharing of Information

We may share your personal data with the following categories of recipients, where necessary for the provision of our services:

Government and regulatory bodies: When required as part of legal proceedings, permit applications, or regulatory filings on your behalf.

Notarial offices: For authentication and notarisation of documents in property and other transactions.

Service providers: We use secure hosting and email services that may process data on our behalf. These providers are bound by appropriate data processing agreements.

All sharing of personal data is done in accordance with Vietnamese data protection regulations and with appropriate safeguards in place.

6. Data Retention

We retain personal data for the duration of our professional relationship and for a period thereafter as required by Vietnamese law and professional standards. Contact form submissions are retained for 24 months from the date of submission. Client engagement records are retained for a minimum of five years following the conclusion of the engagement, in accordance with record-keeping requirements for legal practitioners in Vietnam. Website analytics data is retained for 14 months.

When data is no longer needed, it is securely deleted or anonymised.

7. Data Protection Measures

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls limiting data access to authorised personnel, regular security reviews of our systems, and secure physical storage of paper documents at our office.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure. We will notify affected individuals and relevant authorities in the event of a data breach, as required by applicable law.

8. Cookies

Our website uses cookies to improve your browsing experience and to understand how visitors use our site. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

9. Your Rights

Under Vietnamese data protection law (including the Personal Data Protection Decree No. 13/2023/ND-CP), you have the following rights regarding your personal data:

Right to access: You may request a copy of the personal data we hold about you.

Right to rectification: You may request that we correct inaccurate or incomplete personal data.

Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations.

Right to data portability: You may request transfer of your data in a structured, commonly used format.

Right to object: You may object to the processing of your personal data for certain purposes.

Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

10. Third-Party Links

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policy of every website you visit.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact Information

Data Controller: quoromy

Address: 87 Pasteur, Bến Nghé, Quận 1, Hồ Chí Minh 70000, Vietnam

Email: [email protected]

Phone: +84 28 3514 7862

If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with the relevant supervisory authority in Vietnam, which is the Ministry of Public Security's Department of Cybersecurity and High-Tech Crime Prevention.